terms and conditions

These terms and conditions have been made to ensure that you, the customer, understand the way in which we operate, and are designed to ensure that the whole process is made as easy as possible.

•  ·        Dorset Pine Ltd will be referred to as DP.
• ·         Dorset Kitchens & Bedrooms is a trading name for Dorset Pine Ltd.
• ·         DP reserves the right to alter specification and price without prior warning.

 Payment terms: On placing an order, DP requires a deposit of 1/3^rd of the total cost. Once a deposit has been received, we then treat that order as firm. An order cannot be placed without a deposit being accepted. By securing your order with a deposit it is deemed that you agree to these terms and conditions. On the day we deliver the kitchen or bedroom an interim payment of the balance (minus the £150 final payment) is paid. The £150 final payment is then paid once the kitchen or bedroom has been installed. If within 14 days of the agreed delivery date the customer alters this date, the original payment schedule must be adhered to.

Title: All goods supplied remain the property of DP until DP has full payment. 

Change in Design: Any changes made that alter the overall cost of the kitchen, must be paid for in accordance with our payment terms. Any changes to the agreed plans must be made in writing and in good time.

Delivery times: We will always aim to meet our given delivery dates, but cannot be held responsible for non-delivery of associated goods, such as electrical appliances etc. We reserve the right to alter our delivery dates without prior notice.

Workmanship & Guarantee: Once installation has been completed, any issues arising that are down to the fitting or unit construction will be rectified by DP. The units are guaranteed for one year from the date of delivery. The kitchen units will not be guaranteed until full payment has been received by DP.

Other goods supplied:DP does not hold themselves responsible for any ancillary items supplied, i.e. sinks, taps, electrical appliances, worktops etc. All these items are subject to manufacturers guarantees and warranties. In practice the manufacturers of such appliances will deal with any problems arising with the supply of their goods. None of these items can be returned once they have been delivered.

Changes in specification: We do not hold ourselves responsible for any changes made in specification etc. to any appliances or associated goods supplied.

After installation:Once the kitchen has been installed, risk of loss or damage to the product passes onto the customer.  

Liability:DP shall be under no liability for any defects arising from fair wear and tear, wilful damage or negligence and abnormal conditions. DP cannot be responsible for any movement of wood and the consequence thereof. In practice DP will attempt to deal with any such occurrences.

Wood is a natural product:We will always try to be faithful to our reproduction of colours, but cannot guarantee an exact match in every case. It must also be noted that wood finishes will darken of it's own accord over a period of time.

Painted Kitchens: All our painted products have knotting to reduce the knots ‘grinning’ through the paint. We cannot guarantee that some knots will, in time, show through and therefore DP is not liable for any remedial painting work that may arise.

Granite, Acrylic or Hardwood worktops:These worktops are sold subject to the supplier’s terms and conditions, copies of which are available from DP by request. The final price for these worktops cannot be secured until the actual templating has been done. The price for these products could therefore go up or down.

Sub Contractors: DP does not carry out any plumbing, electrical tiling or building work. DP does not hold themselves responsible for the actions of any other trades employed.

Cancelled Orders: These are charged at 15%, or the costs incurred by DP at the time of cancelling, whichever is the greater.

Consequential loss: DP cannot be held responsible for any consequential loss or damage incurred from the supply and installation of one of their kitchens or bedrooms.

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